Delivery & Returns Policy

Delivery And Shipping Policies

Shipping and Delivery

Erica Group Designs aims to have each order fulfilled and shipped within 24-48 hours of your order being placed. We are a small, owner operated company and this fulfillment time gives us the opportunity to make sure your order is handled carefully. It also helps us handle any stock issues that may arise during busy periods.

We offer 2 delivery options that you can choose from at checkout; 

Express Shipping

  • $4 for orders of any value
  • 1-3 days nationwide in U.S.

No Rush Shipping

  • Free on orders over $12
  • $1 on orders under $12
  • 3-5 work days
Returns & Refund

We accept returns and refund requests up to 20 days after you receive your goods. There are a number of reasons you may request a return, if you have specific questions please contact us on (386) 747-1886. Otherwise read through the following cases that may apply to you.

 

Goods arrived damaged: 

We will arrange a collection and a refund to store credit.

 

Incorrect Size or Product was delivered: 

We will arrange a collection and a refund to store credit.

 

Incorrect Size or Product Ordered: 

We will arrange a a refund to store credit once the goods arrive safely back at our offices. Shipping costs back to us must be paid and arranged by the customer. You can send packages back to us at:

100S. Woodland Blvd

DeLand, FL

32724